Right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Cancellation policy Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day
- you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly.
Exercising the right of withdrawal
- To exercise your right of withdrawal, you must contact us:
Infrabull Infrarotheizungen | Andreas Walter
Rosentalweg 1A
A-2801 Katzesldorf
E-mail address: shop@infrabull.eu
by means of a clear declaration (e.g. letter sent by post or e-mail) of your decision to revoke this contract.
- The choice of the means of information is at your discretion, but we offer you the use of a form.
- You can also fill in and submit the model cancellation form or another clear declaration electronically on our website. If you make use of this option, we will immediately send you confirmation (e.g. by e-mail) that we have received such a withdrawal.
- To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
- We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
- You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days.
- Please note the return address:
Rudolf KOLLER GmbH, Rudolf-Koller-Straße 1, A-3902 Vitis, Österreich - You shall bear the direct costs of returning goods that can be sent by parcel post and the direct costs of returning goods that cannot be sent by parcel post.
- You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Model withdrawal form
If you wish to cancel the contract, please complete the following form and send it to the following e-mail address: shop@infrabull.eu.
To
Infrabull Infrarotheizungen | Andreas Walter
Rosentalweg 1A
A-2801 Katzelsdorf
I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods* / the provision of the following service*.
.............................................................................................................................................................................................................................
ordered on ....................................... , received on ....................................................
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Name of the consumer(s)
...............................................................................................................................................
Address of consumer(s)
........................................................................ ...........................................
Signature of the consumer(s) Date
(*) delete as applicable